Shipping Policy

1. Introduction
Thank you for visiting XelerateVR. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our website. By placing an order, you agree to the terms set forth in this policy.

2. Order Processing
2.1 Processing Time
All orders are processed within [X] business days (typically between 1-3 days) after receiving your order confirmation. Orders are not processed or shipped on weekends or holidays.

2.2 Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details. You will receive another notification when your order has shipped.

2.3 Delays
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates & Delivery Estimates
3.1 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary depending on the destination, weight, and dimensions of the items purchased.

3.2 Delivery Estimates
Domestic Shipping (within Germany): Estimated delivery time is [X] business days.
International Shipping (EU and Worldwide): Estimated delivery time is [X] business days.
Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on the shipping carrier and destination.

3.3 Free Shipping
We offer free standard shipping on orders over [€X]. This offer applies to [domestic/international] orders only.

4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes
XelerateVR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5.1 International Shipping
For international orders, please be aware that additional taxes, duties, or customs fees may apply depending on your country’s regulations. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

6. Shipping Carriers
We partner with various shipping carriers to ensure the safe and timely delivery of your orders. The carrier used for your order will depend on the destination and shipping method selected during checkout.

7. Shipping Restrictions
We currently ship to [list of countries you ship to]. We do not ship to P.O. boxes or APO/FPO addresses.

8. Lost or Damaged Shipments
8.1 Lost Shipments
If your shipment is lost in transit, please contact us at marvin@xelerate-vr.com as soon as possible. We will work with the carrier to locate your package or provide a replacement if necessary.

8.2 Damaged Shipments
If your order arrives damaged, please retain all packaging materials and damaged goods and contact us immediately at marvin@xelerate-vr.com with your order number and photos of the damage. We will work with you to resolve the issue.

9. Changes to This Shipping Policy
XelerateVR reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page. Please review this policy regularly to stay informed about our shipping practices.

10. Contact Information
If you have any questions or concerns about this Shipping Policy, please contact us at:

XelerateVR
Neuer Markt 13
18439 Stralsund
Germany
marvin@xelerate-vr.com
+49 15252761728